To start, at the very least, make them bidirectional and multimodal. Additionally, send emails, use social media, text people, go meet with them, listen, learn and answer questions.
Pursuing perfection
Pursuit of perfection is futile. Focus on incremental yet relentless growth, advancement and progress.
Managing the pace of change
While introducing change and new ways of thinking and doing things it is essential to manage the pace of change. This pace will be influenced by organizational culture, leadership, people and their collective comfort to reimagine how to move forward.
Things to do as you start a new job
As you begin a new job, there are many things to consider and do in your first few months. In addition to researching your new boss, leadership team, organizational reputation, products, services, financials (all of this BEFORE you accept a position of course), I have found the following things to be valuable as well. First, do your best to meet …
COVID-19 lessons from a higher ed CIO
This message is from the end of April, when we couldn’t get haircuts among other things 😉 and it is still true nearly 6 months later. Some of the primary areas of focus for us have been (and will continue to be for a foreseeable future) grouped in five major categories: 1. People 2. Training 3. Communication 4. Partnerships 5. …
Customer experience matters, a lot!
The importance and value of exceptional customer experience should never be overlooked or underestimated. In addition to a quality product or a service, how you interact and treat your customers matters, a lot! In short, remove friction and respect people’s time and resources.
The long game – Episode 2 | Paige Francis on building relationships and providing opportunities
Podcast – Episode 2: Paige Francis, Vice President of Information Technology and Chief Information Officer (CIO) at the University of Tulsa shares her thoughts, ideas and experiences on building relationships, providing opportunities to all, leadership, innovation, culture and much more.
URGENT vs. IMPORTANT
There’s a clear distinction and difference between those things that are urgent and those things that are important yet we commonly treat them as one and the same. There’s a difference, be mindful of it and invest time, energy and resources into areas, goals and people that need that investment, dedication and attention. Focus on matters of great value to …
CIO must report to CEO
Your top technology leader, usually a Chief Information Officer (CIO) has to have an equal seat at the executive table and should ideally report to your Chief Executive Officer (CEO). In today’s world, technology is one of the major differentiators and drivers of innovation, progress and efficiency across all industries and as such it must be represented adequately. Days when …
Business and IT alignment
Dear fellow IT leaders, please stop aligning IT to business and be the business! Allow me to explain. Generally, in life, one aligns two separate things, two separate items while IT and business need to be one and the same. There are no IT organizations, there is only one organization, one business that you as IT are integral to. Information …