While there are many ways to address those who constantly complain (while not contributing nearly as much), this is one of many ways I have found valuable over the course of my career. Try it and let me know what you think. Also, share other ideas on how to contain and minimize negativity and constant complaints without any constructive ideas …
Customer experience matters, a lot!
The importance and value of exceptional customer experience should never be overlooked or underestimated. In addition to a quality product or a service, how you interact and treat your customers matters, a lot! In short, remove friction and respect people’s time and resources.
Play your role
Play your part on your team and make sure your responsibilities are attended to accordingly. While you should be collaborative and helpful to others, you should not try to do their jobs for them. You win or lose together as a team and everyone has a role to play.
Protecting your team
How and when should you protect your team? The answer is almost always, always! Even when you collectively under-perform or fail, it is up to you to face those consequences and address any criticism publicly while resolving any challenges internally and privately. Furthermore, don’t allow anyone to badmouth your team publicly, especially if they haven’t had any common decency or …
The long game – Episode 2 | Paige Francis on building relationships and providing opportunities
Podcast – Episode 2: Paige Francis, Vice President of Information Technology and Chief Information Officer (CIO) at the University of Tulsa shares her thoughts, ideas and experiences on building relationships, providing opportunities to all, leadership, innovation, culture and much more.
Unknown audience
Get out there and meet new people. I keep saying this as you never know you might meet at these events. One can’t predict who also might be in the attendance and who could be helpful to you in the near future. Also, offer help to others as well as that is how your reputation is built in part. Always …
The long game – Episode 1 | Trisha Clay on reducing friction & tearing down silos
Podcast – Trisha Clay, Chief Information Officer (CIO) at Hudson County Community College shares her thoughts, ideas and experiences on leadership, innovation, culture and much more.
Annual performance reviews
Annual performance reviews. We can do better in most instances, I am certain of it. First, they should be more frequent in order to provide guidance for any needed corrections and they should be multi-directional at the very least.
Do it already
When you read the title of this post, what came to mind? You don’t need to answer, but you know what you have been putting off for way too long. Just do it already, what are you waiting for, an invitation? Remember, that all the planning in the world without actually doing it doesn’t mean a thing. Doing beats planning, …
Ask. Don’t say “NO” for others
Whether a scope of a project needs to be changed, or a smaller overlooked item need to be accounted for, don’t assume that the other side, whether a partner or a client, is not willing to help. When in doubt, always ask other people what their thoughts are on a particular need that you and your organization may have and …