The importance and value of exceptional customer experience should never be overlooked or underestimated. In addition to a quality product or a service, how you interact and treat your customers matters, a lot! In short, remove friction and respect people’s time and resources.
Walk the floor
Get out of your office and experience first-hand what your clients, customers and partners experience every day. Learn and stay up to date with what your team does and look for opportunities to recognize greatness as well as consider better ways forward.
Work for your future self
Focus on establishing your major goals and accomplishments in life and reverse engineer the steps you need to take to be able to get there one day. In my opinion, happiness should be front and center, not accumulation of financial resources and things. Take the steps needed so that you will be proud of this period of your life and …
Play your role
Play your part on your team and make sure your responsibilities are attended to accordingly. While you should be collaborative and helpful to others, you should not try to do their jobs for them. You win or lose together as a team and everyone has a role to play.
Circle of trust
Do you know who is in it (at the very core) and have you recently asked each of them individually to share what they truly think about you? It is important to go through this exercise at times in order to supplement your own self-awareness about your strengths and areas for improvement.
Don’t do it all alone
Empower others to contribute and succeed. Share, delegate and scale your operations for growth, size and relevance. Don’t do everything alone, invite and welcome others to join you on this collective and collaborative journey towards growth, improvements and success.
Done is better than perfect
Done is better than perfect. We have all heard that over the years, but what I have come to realize with my own “quests for perfection” is that they were almost always nothing more than excuses. I didn’t have enough time; it wasn’t important enough; it’s difficult; it’s Friday, I’ll do it on Monday and the list goes on and …
The long game – Episode 2 | Paige Francis on building relationships and providing opportunities
Podcast – Episode 2: Paige Francis, Vice President of Information Technology and Chief Information Officer (CIO) at the University of Tulsa shares her thoughts, ideas and experiences on building relationships, providing opportunities to all, leadership, innovation, culture and much more.
Making decisions
Having options to choose from is a good “problem” to have. However, it is important not to spend too much time dwelling on options as some of them will go away with time. Do your due diligence and your research on each of the options; speak with your trusted circle of family and friends and then act. Take a shot, …
Jumping to conclusions
Experience is a great teacher, but it can at times lead us to jump to a conclusion which is inaccurate. Instead, do your best to remain cool, calm and collected, gather evidence and research the problem before taking any radical actions.