Protecting your team

How and when should you protect your team? The answer is almost always, always! Even when you collectively under-perform or fail, it is up to you to face those consequences and address any criticism publicly while resolving any challenges internally and privately. Furthermore, don’t allow anyone to badmouth your team publicly, especially if they haven’t had any common decency or …

Difficult colleagues

In this video, I have shared my preferred process in resolving difficulties between colleagues that extend into challenges, hostility and at times even nastiness. However, I am interested to learn how do YOU deal with difficult colleagues who believe that processes and policies do not apply to them and that they are above us all? Thank you for sharing.

Making a bad hire

Hiring is tough. It takes too long; we reject great potential colleagues; advance those who are not; and during this process we don’t have the complete picture of those who are applying (nor do they of us) and for those reasons, it is inevitable to make mistakes. We have all hired someone who wasn’t the right fit for our culture, …