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Home Blog support

Tag Archive

Below you'll find a list of all posts that have been tagged as “support”

HSBC’s system maintenance

Déjà vu…I tried to access an account in the middle of a business day and wasn’t able to do so. Back in November I had a similar, but much stranger experience accessing an Aetna web account. Today, around noon or so I tried logging in to HSBC Direct, I got in, but couldn’t get an eStatement which is what I …

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accountsdepartmentHSBCIndiaInformation TechnologyITstatementsupportwebsite

LogMeIn in production

It’s been in testing for a couple of months now, most of us on our team have used it years ago, but as of today, we are deploying LogMeIn to all of our college machines (with a big push beginning on Monday) in order to improve responsiveness and support levels to our clients. This application will be installed on all …

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collegeInformation TechnologyInternetITLogMeInremote supportsupportTechnology

Managers matter even more?

While I was thinking what I should write today I got a phone call from my boss, which set the theme for today’s post. Coincidentally, it is closely related to my previous post (video), people matter. We ran into several issues while getting some well deserved and a bit over due paperwork through certain channels, but it is nice to …

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bossemployeesknowledgeleaderManagementmanagerPeoplesupportteamWork

Aetna web maintenance

I normally try not to rant online too much as it is really pointless and generally counterproductive. We have all experienced poor customer service, long waits and rude representatives, but at times certain behavior exceeds all stupidity. This is one of those times. Today, at 12:30 PM I have tried to log into an Aetna account and wasn’t able to …

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AetnaBusinesscustomerdatabasedayhoursmaintenanceserverservicesupportsystemTechnologywebsiteworking
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Miloš Topić, Ph.D.


Milos Topic


Leader | Strategist | Negotiator | Speaker

Passionate about people, leadership and innovation. Focused on people, vision and enabling our future. Catalyst for change.

Here, I share my thoughts, ideas and experiences on leadership, culture, people, business and innovation. My hope is that you will find this information helpful and useful on your journey.

“Focus on people first, they matter the most.” – Milos Topic

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