All leaders and all organizations make mistakes and will continue to make mistakes. However, what differentiates them is how they react after the mistake has been made. If a mistake (whatever it may be, a security breach, performance or stability issues…) is made by you or your organization as a whole, own it, apologize, fix it and learn from that …
Periodically reassess performance and customer service
It is extremely valuable to have a pulse on what is happening with your clients, your partners, your suppliers so that you can readjust and act accordingly. Knowing what they think and have experienced with you and your staff is of great value in moving forward and establishing trust in those relationships. This is why a periodic reassessment of both …
Google Reader
Somehow over the past few years I have settled on Feedreader as my RSS aggregator of choice. Overall, it’s a good application, it had its minor issues along the way, but it was doing its job quite well. Throughout the years of my RSS subscription mania I have accumulated hundreds of feeds which became rather unmanageable and would generate thousands …