Business logic, processes and policies need to be in place before a technological solution can be selected. Additionally, start from the desired outcome then reverse engineer the process and steps needed to get there. During this process you must establish ownership and accountability of each of the steps and a clear timeline and what happens when and by whom. Only …
Know what you manage
I’m a strong believer that you must know the area you are managing. You should have either moved up in that industry or took some time to actually get yourself up to speed on current practices and common knowledge. Being only a manager of people without having the necessary (even if only fundamental) knowledge directly related to the area you …