Whenever possible (and at a minimum annually) think of ways to make you operations more efficient and by doing so you will free up people to focus on what they care about and are good at. Employees should waste minimal time on bureaucracy, paperwork and old (somewhat archaic) way of doing things. Simplify and automate everything that can be done …
Good record keeping
We are in the process of moving all of our documentation, forms, and files online (or at least to digital format) and while working on that today we came across a couple of old installation forms from 1999. These forms are 10 years old! The people (if they are still here) have most likely received 2 new computers since then …