Below is the e-mail I received yesterday from 1and1, my web hosting provider of choice. They have informed me of future hardware upgrades and downtime in their data center where my sites are located. Now this is something simple to do, yet it helps them differentiate from some of the other hosts who are not as professional and courteous.
While it is nice to see them informing people over a week in advance and scheduling the downtime during the least invasive time frame (for most at least) luckily it won’t bother me at all. Friday night, the 24th, I’ll be in New York City watching another Muay Thai fighting event so I really won’t care or even notice the downtime. By the way, I think that some of you should join me, it will be fun! 🙂
In all, I really appreciate this level of professionalism and it further contributes to my decision to select them as the hosting source for all my sites.
Dear Milos Topic,
We are pleased to inform you that we will be installing new hardware on the core switches that are used by the webserver that hosts your account. In order for these upgrades to be performed the server will be disconnected from the Internet for approximately one hour.
Due to the magnitude of the upgrades which will occur across all core switches, altering the underlying technology that our data center infrastructure is built upon, our normal redundant mechanisms can not be used. The redundant systems have to be concurrently upgraded along with the live systems.
Afterwards, you will benefit from increased router capacity across our whole network and infrastructure.
The upgrade can take up to an hour and will occur on October 24, 2008, sometime between 12 am and 6 am Central Time.
Only the following package will be affected by this upgrade:
xxxxxxxx [removed the account number]During this upgrade, your website will not be online for approximately one hour. Writing and editing of files in your web space will not be possible.
Please be sure to make any changes to your web space before October 24, 2008. Depending on how frequently your site is updated, you may find it useful to post a notice on your website telling visitors or to inform web-based application users that your site or service will not be available during this time.
If you have any questions or concerns before or after this process, please don’t hesitate to contact us.
To find out more about our Data Center, please visit
http://order.1and1.com/xml/order/DataCenterSincerely,
Your 1&1 Internet Team
1&1 Internet Inc.
http://1and1.com
Comments 3
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. Be very careful before you choose a hosting company. I wish to God I had checked out 1and1’s reputation before I signed. Rather than bore you with my long fight with them just ask yourself why their phone is answered by a recording that tells you what to do if you have been contacted by NCO, a collection agency. If they are above board why do they have to send so many accounts to a collection agency? Also Investigative journalist, Kelli Jack, has a suit pending against them. Kelli states: “1and1 should be shut down.”
And finally, the Pennsylvania Better Business Bureau has them listed as “Unsatisfactory” Read comments on the BBB why. Read some customer comments on Red Flag.
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I guess there are two sides to every coin. I have been using them for about 2 years now with several websites done for me and for other businesses and have to say that I personally haven’t encountered anything negative. Once, a MySQL DB lost connections and when I called them (got a real person right away) the problem was resolved within 15 minutes. Other than that one minor technical issue I haven’t had any operational or procedural concerns. Now, I might have been lucky or some of others unlucky, but as with anything in life we can each speak from our own personal experiences. I hope that your personal issue(s) with them get resolved to your satisfaction very soon.
Thank you for your comment as I appreciate hearing a different side of customer service at 1and1 as clearly they have issues as well.
Btw, your website isn’t accessible, is it hosted by them?