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Elevating your leadership | “I don’t care that they stole my idea…I care that they don’t have any of their own.” – Nikola Tesla

How to work with unhappy clients


All people can and at times will become unhappy. Unfortunately, this unhappiness can frequently manifest itself across work and be left for you to deal with. Here’s what to do.

  1. Listen to what happened and what matters to them
  2. Manage the situation, contain, analyse and own any mistakes made by you or your teams
  3. Follow up with the client in question

Speed matters in this process so make sure to get ahead of it the moment you are made aware of the situation. Be honest, sincere and communicate clearly with all involved parties.

To survive your business must be profitable


Profit dictates your organizational sustainability, longevity and its very existence. Whether you are in for-profit or non-profit sectors, you have to be profitable in order to pay your people, rent, utilities, technology, vendors…and the list goes on.

While the growth doesn’t need to be substantial in every instance, even a single digit percentage increase in revenues (ideally in profits as well) is of great value to your future. In a sense, every single business that is not profitable and is not growing year over year could be on its way out of business.

People who don’t belong in meetings


Ahhh meetings…the place where so much time is wasted, never to be recovered again. While, in my experience, half of them are entirely useless, at times it is essential to bring the right people together to make decisions, take actions and move forward.

When it comes to inviting people to join a meeting here are a few types you shouldn’t invite:

  1. Unrealistically positive – everything is always wonderful to them which indicates detachment from reality and unwillingness to face the facts and deal with them.
  2. Always negative – no need to explain why they shouldn’t be part of your business at all. Mental and emotional drag on everyone else.
  3. Don’t speak – those who don’t contribute shouldn’t be included in the process.

Is there a 4th type that I may have missed?

No negative people allowed


No negative people allowed. Period.
While you can’t control others (and you shouldn’t try to do that anyway) you should be in complete control of how they impact and influence you, your emotions, feelings, behavior and life in general. Negative people should have zero influence over how you feel, think or perform. They have lost already and as such their impact should be limited or ideally non-existent on you and others in your organizations.

Think BIGGER!


Bigger! Think bigger and exceed your current grand, life-long goals. We are all capable of achieving more than we think we can as long as we are willing to put in the effort needed to succeed. Also, it is important to note that all major goals take a long time and they require years, perhaps even decades of commitment, energy, focus and effort to get closer to them. Think about your legacy, think about what contributions will you make to your family, friends, society as a whole and go all in! Think bigger and ACT BOLDER!

Social media influencers: Casey Neistat


Whatever you may call it, social media is here to stay and it is relevant for both businesses and individuals. It is how people communicate, it is how brands market and advertise, it is one of major ways that connects us all.

One of recent examples of its influence is a cameo appearance by a 12 year old boy (Dutch) in a Casey Neistat’s video. Less than 24 hours later his channel subscribers increased 110 times. It went from 140 to over 15,000 subscribers. Just another example of how it works when a true influencer leverages their influence which is why influencer marketing is one of the best marketing opportunities for many business and individuals.

Get feedback from your clients


Continuous, honest feedback on your performance is an integral part for future growth, improvements and advancement. You and your teams must know how well they are doing and they should hear the truth from their clients and partners, not simply rely on internal and somewhat subjective opinions.

Ask people how you (and your teams) can improve. Ask your boss, ask your clients, ask your partners and most importantly when it comes to personal growth and improvements, ask your staff. While you may not like what you hear at times, this process should never be underestimated or overlooked.

Stop comparing yourself to others


Stop comparing yourself to others. Be who you truly are on focus on your major goals and get your priorities in order. People will talk, have opinions, ideas, but none of them should have control over your life and your future…it’s yours, own it!

CIO must report to CEO


Your top technology leader, usually a Chief Information Officer (CIO) has to have an equal seat at the executive table and should ideally report to your Chief Executive Officer (CEO). In today’s world, technology is one of the major differentiators and drivers of innovation, progress and efficiency across all industries and as such it must be represented adequately.

Days when quality CIOs were order takers are long gone. Exceptional CIOs are integral players on all modern leadership teams and their representation grows each year across boards of directors and advisory boards as well. It’s 2017, technology is here to stay, grow and change even more businesses going forward, where does your organization stand with respect to innovation, progress and growth?