As you notice opportunities for improvements, both strategic and operational, take the lead, innovate first and get those advancements in place. Don’t worry about getting the credit or recognition and don’t do it with that motivation in mind. Focus on improving lives of others, such as your clients, your team, your partners and after all, yourself. Recognition for achievements will …
You get what you pay for
When making enterprise decisions look beyond the initial cost and consider total cost of ownership (TCO), usability and user experience. While current cost is an important line item it shouldn’t be the main (or only) factor to consider when deciding which systems or services to implement or who to hire and promote. Look at the overall value that particular enterprise …
Customer service counts
Customer service counts in all industries more than ever. Bad experiences get shared across networks fairly quickly and poor customer service can significantly decrease your market share and profitability even if your product is superior to those of your competitors. Focus your attention on your clients, hire and train all staff with a customer-centric approach in mind as it will …
Can’t win them all
While you may have the best intentions in mind and are able to demonstrate your highest levels of quality, at times, some people may still not be completely satisfied. I say this not to suggest that you should give up on improving your services and products or that you should give up on trying to reach those individuals and address …
Be honest with your service providers
Please be honest with your service providers. No matter what happened to a particular piece of equipment or a product we need to have as many facts as possible up front in order to provide adequate services and support. There’s no reason to be ashamed or embarrassed as chances are that your story is not the worst we have heard …
Culture of evidence and collaboration
As you and your team go about your daily responsibilities it is important to create the culture of evidence and collaboration. Each team needs to be able to document their performance, progress, accomplishments and contributions. The value of such resource will continue to grow with time as it begins to serve as a knowledge management databases of source. This resource …
Work ethic and pride in quality
Work ethic and pride in ones work seems to have be diminishing across various industries and market segments in recent years. Reasons for this nonchalant behavior and lack of work ethic, commitment and quality can and often do vary. However, whatever they may be, it is up to leaders to perform full assessments (audits if you will) and determine these …
Be resourceful and negotiate
Most of us are faced with lack of resources in some capacity in order to accomplish everything we believe we could and think we should be able to do. This lack of resources can be manifested in lack of personnel, particular skill set; lack of funding, lack of technology; equipment; tools; support services…and the list goes on. Sadly, that is …
Team unity
All members of a team (irrespective of size) must be on the same page at all times. Each of the members must be familiar with procedures, processes and policies and adhere to them across the board. This helps to build the cohesiveness of the unit and demonstrates collegiality and unity to all those you interact and work with. Furthermore, it …
Delegating work and responsibilities
You have heard people speak of the importance of delegating work and responsibilities, but you still question its merit and value. You don’t know whether it is the right thing for you to do as you want to be in control and trust yourself the most (maybe even, only yourself?). Let me begin by stating that trusting yourself is extremely …